BCC Protection

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At Opendoor, there’s a healthy default towards transparency. While we are a Slack-heavy company, we still use email a good amount especially for communicating with external parties. However, email and transparency aren’t something that go hand-in-hand, unless you’re Stripe I II

Luckily, BCC can be used to build openness and keeping relevant internal parties in the loop when emailing external parties. I never really used to BCC or get BCC’d until I worked here but now it’s become indispensable. That being said, getting BCC’d or BCC’ing somebody has also become one of my biggest fears. 

  • What if I reply all?  ?
  • What if the person who I BCC’d doesn’t realize they’re BCC’d, and they reply all? ?
  • What if the other people then realizes that I was BCC’d and is now super confused? ?

Every once in a while my fear comes true…Case below: I BCC’d “C” but they ended up replying-all! 

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Email clients should build BCC Protection that would reduce the chances of ending up in one of the above scenarios in two steps: 

  1. Visual Cues: Callout being BCC’d on particular email. Use a color to clearly signal to the reader that, yo friend, you’ve been bcc’d. please remember that” 
  2. Confirmation on Send: Additionally, if the user attempts to reply to any additional parties apart from the email address that bcc’d them, throw the user a warning when they hit send. You might save a partnership or somebody some embarrassment

We’ve already gotten used to this when the word attachment is mentioned but there’s no attachments on the email…this would be a nice addition to that. 

Note: I would usually send this note to my good friends at Polymail  but I’m actively attempting to give them a break from my ramblings